FAQs

Skip-A-Payment: I would like to skip my consumer loan or Visa(r) credit card payment. What can I do?

See “Financial Assistance” section of this website.

How can I access my LAFCU accounts?

Visit the Access to Funds page for full details.

Can I still access ATMs?

Yes, there are fee-free ATMs located at each of our branches, and over 30,000 local and national ATMs. Some accept deposits.

Are your branches open?

Yes, with temporarily-reduced hours, as follows: Monday to Friday: 9am to 4pm, Saturday & Sunday: closed. Our LA Mall branch in downtown LA is also open at 8am on LA City payday Wednesdays. We strongly recommend that you do not visit a branch if your needs could be handled online or by phone. If you need to visit, please make an appointment ahead of time by Making a Branch Appointment

Financial Hardship: Is LAFCU offering any type of hardship assistance now?

Read about how we are helping members in “Financial Assistance”, including skip-a-pay and special loan programs. Our Temporary and Long-Term Hardship request forms are accessible in our main menu under “Forms”.

Government Assistance: Who else can help LAFCU members?

Certain government agencies have programs specifically for those impacted by the Coronavirus. Check out Helpful Links.

Loans in Process: When will I be contacted about a loan I applied for recently?

Due to the high number of loans we are processing, it might take us two business days to respond to you. Please be patient, your requests are very important to us.

My Income Ceased: I am no longer receiving a regular paycheck. Can you help me pay my bills?

Yes, call us and ask how we can help you. Read about all the ways we are helping our members in the “Financial Assistance” section of this website. Our Temporary and Long-Term Hardship request forms are accessible in our main menu under “Forms”.

Phishing Scams: I got a call, email or text message from someone saying they represented LAFCU related to Coronavirus help, and they asked me for personal information. I have not previously inquired about a loan or financial assistance. What should I do?

Do not provide any information. These emails and phone calls are not from LAFCU since we do not make calls or send emails asking for personal information. Be aware of “phishing”-type emails or phone calls, especially now during this Coronavirus pandemic. “Phishing” happens when someone pretends to be an actual company who tries to persuade you to provide information, then use it to access your credit union accounts.  If you believe you are being “phished,” hang up the phone. If you think you provided data to a “phisher,” contact us immediately & also set up free Alerts on your accounts..

Calling Us:  When I call LAFCU, should I expect longer than usual wait times?

Yes, you could have longer wait times since many members are now calling more than before the Coronavirus became a local and international pandemic. You will be glad to know that many reasons why you are calling could be handled yourself using our 24/7 self-service options, such as online, mobile & telephone banking, and our MyLAFCU Mobile app on your mobile phone

Safety: What is LAFCU doing to ensure responsible business operations?

We are taking proactive measures recommended by the Centers for Disease Control (C.D.C.) and the World Health Organization (W.H.O.) to prevent further spread of the Coronavirus. LAFCU staff is trained for this type of emergency situation, including keeping our facilities clean and increasing the sanitizing frequency of commonly-touched surfaces.  Please see Access to Funds for safe ways to access your funds. Branch visits are welcome on a limited basis and appointments are recommended, and all branch visitors must minimally wear a “non-medical cloth face covering”. However, you are strongly encouraged to follow the “Stay at Home” orders from the State of California, using online tools and mobile banking from the comfort of your own home.  

Travel: I cancelled my travel plans but the charges on my LAFCU Visa credit card or debit card have not been removed. What should I do?

If you suffer a loss due to cancelled or interrupted travel, contact the vendor first, then contact us if you need more help.

Transaction Not at an ATM: How will transactions not done at an ATM be handled?

Use our free, self-service “MyLAFCU” Mobile app to conduct transactions 24/7 from anywhere. For additional help, send us a secure Message.

Paycheck Protection Program (PPP) loans: Does LAFCU offer them?

LAFCU is not an SBA-approved lender so does not offer PPP loans. Please contact the Small Business Administration and read more about PPP.